Grievance Redressal

Officer name and contact details below are placeholders — Silver Finance and Leasing Ltd must appoint and publish an actual Grievance Redressal Officer as required by RBI's Fair Practices Code.

1. Grievance Redressal Officer

Customers may address complaints or grievances to the Grievance Redressal Officer appointed by the Company:

  • Name: TODO: Grievance Redressal Officer name
  • Designation: TODO: designation
  • Email: TODO: grievance officer email
  • Phone: TODO: grievance officer phone
  • Address: TODO: confirm current registered office address

2. Resolution Timeline

The Company aims to acknowledge all complaints promptly and resolve them within the timeline prescribed under RBI guidelines. If a complaint is not resolved within 30 days, or if the customer is not satisfied with the resolution provided, the matter may be escalated as described below.

3. Escalation to RBI Ombudsman

If the grievance is not redressed within the given time or the customer is not satisfied with the response, they may approach the Reserve Bank of India under the RBI Integrated Ombudsman Scheme. Details of the scheme are available on the RBI website.